Contact
Please be advised that we have a waiting list for our trauma informed practitioners and longer term therapy work, which means clients won't receive a service straight away, however anyone who is referred will be assessed at some point. However, we are able to provide signposting information and advice over the phone and by email straight away. There are also resources on our website that we encourage all clients to look at whilst they wait for our services. We look forward to welcoming you and supporting you through our services soon.
Email us:
Please be aware that responses may be delayed due to staff shortages, but we aim to respond within 2 working days.
Phone us: 01228 515859
For information, or if you have a query, please phone us during office hours, between 9am and 5pm, Monday to Friday.
You will need to leave your name, a brief message and a contact number, and we will respond as soon as possible, but definitely within 2 working days.
Write to us:
1 Fisher Street
Carlisle
Cumbria
CA3 8RR
Due to ever changing work situations due to Covid items posted to us may take longer to respond to so please use alternative methods if possible.
Out of hours info:
We are closed at the weekend, during bank holidays, and between Christmas and New Year, but these helplines are here to help if you are in urgent need of support. You can also refer to our other resources page for more detailed support information. Thank you.
The Bridgeway – Sexual Assault Support Service
0808 118 6432
Rape Crisis
0808 802 9999
Open 12:00-14:30 and 19:00-21:30 every day of the year.
National Domestic Abuse Helpline
0808 2000 247
Open 24/7, every day of the year.
Victim Support Support Line
0808 1689 111
Open 247, every day of the year.
In an emergency, please dial 999 and ask for the police.
Our complaints policy:
We are always open to receiving feedback. We hope you are delighted with our service, but if for any reason you need to make a complaint, our Complaints Policy will show you the process you need to go through.
“Excellent, I’m so grateful to have been able to access such a brilliant service - thank you so much for helping me when I really needed it, it’s not something I will never forget. You made one of the worst times in my life bearable.”
— adult service user